Customer Service Articles page 5

Miami Herald - Royal Caribbean Cruises reported a third-quarter profit above analysts' expectations and boosted its earnings forecast, sending its shares up 8.3 percent. Passengers paid 4.3 percent more for Royal Caribbean cruises than they did the previous year ...

Chicago Tribune - Neumann, based in Warrenville, said it closed all of its sales, production and customer service offices. It has laid off 110 employees since Oct. 1, retaining a staff of about 20. The company's future is in question, and contracts for houses not yet ...

Raleigh News & Observer - The company is reviewing its customer service policies after some users complained on Internet forums that they were unable to get help. The rollout of U-Verse was plagued by delays, but AT&T now has more than 100,000 customers signed up in 33 markets

Forbes - The second, CBay's 2007 Customer Satisfaction Survey, analyzed responses from over 300 CBay customers, in which they were asked to rate the company in areas such as quality, turnaround time (TAT), customer service and technology. The Rating System ...

PR Newswire - BASKING RIDGE, N.J., Oct. 22 /PRNewswire-FirstCall/ -- At vineyard vines(R) ( www.vineyardvines.com ), providing top notch personal service to an expanding customer base is an important factor in the sale of the company's high-quality apparel ...

Silicon Valley - He said the company was also reviewing its customer service policies after some users complained on Internet forums that they were unable to get customer service help when they needed it Sunday. The outage is the latest glitch - and among the highest ...

Forbes - For the fourth consecutive year, Florida Power & Light Company has received the ServiceOne(TM) Award for excellent customer service among utilities in the U.S. and Canada. PA Consulting Group, which presented the award to FPL on October 17, uses a ...

Miami Herald - U.S. and European rights groups filed a legal complaint in France accusing former U.S. Defense Secretary Donald Rumsfeld of responsibility for torture in Iraq and at the U.S. military prison in Guantánamo Bay, Cuba, the groups said Friday. The New ...

Miami Herald - Israel has decided to move an upcoming military exercise off the disputed Golan Heights to avoid further heightening tensions with neighboring Syria, defense officials said. The border has been jittery since Sept. 6, the date of a mysterious raid by ...

Miami Herald - Miami drivers may soon be caught on camera running a red light. City commissioners have voted once already in favor of installing red-light cameras at traffic intersections. A second vote is needed for the decision to be final. A date for that has ...