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Dale Dauten: The key to the mystery of customer service


http://www.azstarnet.com/business/221551

Arizona Daily Star - "If I don't know what I want, I want to be bothered. If I do know what I want, I don't want to be bothered." That comment is from a young woman who was asked in a videotaped interview for her preferences in retail customer service. The question was ...



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January 21, 2008 10:57:00 PM
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