Recent Customer Service Articles page 2

Guardian Unlimited - The employees affected handle queries for Sky credit card, which will be outsourced to the customer service group Tsys. Paul Fabara, Barclaycard's global chief operating officer, said the decision was taken because the group operated in a "highly ...

Miami Herald - Hispanics are nearly twice as likely as whites to be left without television service following the nationwide transition to digital broadcasting next year, according to a new survey. Beginning in February 2009, full-power broadcast stations will ...

Miami Herald - A growing number of lawmakers in Congress are voluntarily giving up one of the biggest perks of office - at the risk of alienating their constituents. More than 20 members of the House and Senate have vowed not to seek any new earmarks for their ...

Boston Globe - Economists and politicians can debate all they want about whether the nation is sliding into its first recession in nearly seven years. To Chuck Rizzo, the picture is clear. Rizzo was recently laid off from his customer service job at a home builder ...

Miami Herald - President Bush and top congressional leaders are looking for quick agreement on how to pump as much as $150 billion in tax cuts and government spending into the ailing economy to head off a recession. House Speaker Nancy Pelosi, D-Calif., and leaders ...

Miami Herald - The Los Angeles Times fired its top editor after he rejected a management order to cut $4 million from the newsroom budget, 14 months after his predecessor was also ousted in a budget dispute, the newspaper said Sunday. James O'Shea was fired ...

24-7PressRelease.com - -- AVANTA LAUNCHES FIRST CONCIERGE SERVICE Avanta, the company which operates business centres across London and the UK, has once again pushed back the boundaries of customer service by launching another first for the serviced office sector. -- /24 ...

Arizona Daily Star - "If I don't know what I want, I want to be bothered. If I do know what I want, I don't want to be bothered." That comment is from a young woman who was asked in a videotaped interview for her preferences in retail customer service. The question was ...

Washington Post - The airlines already have been criticized for declining on-time performance and other customer-service woes. "Generally, airline mergers are not good for airline employees or consumers," said Rep. Jerry F. Costello (D-Ill.), chairman of the House ...

MSN MoneyCentral - This event, available for registration now at http://www.1to1media.com/View.aspx?ItemID=28370, will be addressing Care 2.0 and the intersection of branding, customer service and customer control. Nuance will be discussing how to take customer ...