Recent Customer Service Articles page 6

Philadelphia Inquirer - Check, a longtime customer-service and communications employee of NJ Transit, reports directly to new executive director Richard Sarles. Check said she had three mandates in her new job: to improve communications with riders, to make sure that "high ...

Miami Herald - Royal Caribbean Cruises reported a third-quarter profit above analysts' expectations and boosted its earnings forecast, sending its shares up 8.3 percent. Passengers paid 4.3 percent more for Royal Caribbean cruises than they did the previous year ...

Chicago Tribune - Neumann, based in Warrenville, said it closed all of its sales, production and customer service offices. It has laid off 110 employees since Oct. 1, retaining a staff of about 20. The company's future is in question, and contracts for houses not yet ...

Raleigh News & Observer - The company is reviewing its customer service policies after some users complained on Internet forums that they were unable to get help. The rollout of U-Verse was plagued by delays, but AT&T now has more than 100,000 customers signed up in 33 markets

Forbes - The second, CBay's 2007 Customer Satisfaction Survey, analyzed responses from over 300 CBay customers, in which they were asked to rate the company in areas such as quality, turnaround time (TAT), customer service and technology. The Rating System ...

PR Newswire - BASKING RIDGE, N.J., Oct. 22 /PRNewswire-FirstCall/ -- At vineyard vines(R) ( www.vineyardvines.com ), providing top notch personal service to an expanding customer base is an important factor in the sale of the company's high-quality apparel ...

Silicon Valley - He said the company was also reviewing its customer service policies after some users complained on Internet forums that they were unable to get customer service help when they needed it Sunday. The outage is the latest glitch - and among the highest ...

Forbes - For the fourth consecutive year, Florida Power & Light Company has received the ServiceOne(TM) Award for excellent customer service among utilities in the U.S. and Canada. PA Consulting Group, which presented the award to FPL on October 17, uses a ...

Miami Herald - Evangelical Christians in the U.S. have helped convince dozens of Iranian Jews to move to Israel in recent months, offering cash incentives and claiming that Iran's tiny Jewish community is in grave danger. The International Fellowship of Christians ...

Miami Herald - And the loser is ... Hillary Clinton. That's how Republicans cast their debate Sunday night, when they weren't feuding with one another in their most direct and contentious exchanges yet. Former New York Mayor Rudy Giuliani used humor to hit Clinton ...